Technical Assistance

How do I get technical support for my product?
For assistance with the installation, use, or uninstallation of your software, please contact Technical Support using the information below.

To find answers to your questions regarding help installing, uninstalling, or problems related to error messages, please go to http://support.broderbund.com and locate your product title. You’ll be able to select the product you have and find solutions to your current problem. If you do not find the solution, select the Contact Us option for information on how to either email or call technical support.

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Why do I need to set my browser to accept cookies?
Our commerce system is cookie dependent. We use cookies to track products in your shopping cart, as well as discounts and other attributes of your order. The cookie identifies your cart contents (products, discounts, etc.) or order information (billing and personal information is not saved in the cookie). Each time you make a purchase on the site, the cookie is used to speed up the checkout process and enhance your shopping experience.

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Are cookies a security risk?
No. Our commerce system encrypts all cookies. Also, the cookie contains no personal information, just a unique identifier for our system to recognise your browser.

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How do I set up my browser to accept cookies?
If you're using Microsoft® Internet® Explorer® 6.0 or higher, on the Tools menu, click Internet Options. Then, in the Internet Options window, click the Privacy tab. The default setting is Medium, which allows you to accept cookies. You can move the slider to change the security setting if it is not set to Medium. If the setting is Custom click the Advanced button and make sure both first-party and third-party cookies are set to be accepted.

If you're using Microsoft® Internet® Explorer® 5.x, on the Tools menu, click Internet Options. Click the Security tab. Select the Internet zone and click Custom Level. Scroll to the Cookies options and select Enable.

If you're using Mozilla® Firefox® 2.0 or higher, on the Tools menu, click Options. Click the Privacy tab and select Accept cookies from sites.

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